M&M Estate and Letting Agents: Celebrating Excellence in Customer Service at the ESTAS Awards 2023
We are delighted to share some exciting news with our cherished clients and partners here in Gravesend. M&M Estate and Letting Agents has once again been recognised for our unwavering commitment to customer service excellence at the prestigious ESTAS Customer Service Awards 2023.
These awards are a hallmark of excellence in the UK property industry, and this year, our team proudly accepted not one, not two, but three remarkable accolades. It was an evening filled with pride, excitement, and anticipation as we made our way to the grand Grosvenor House in London, where the awards ceremony took place in front of a thousand distinguished guests.
**Silver for Service Towards Tenants in the South East**
Our relentless dedication to providing top-tier service to our tenants was recognised with a Silver award. At M&M Estate and Letting Agents, we believe in not just finding homes, but in fostering environments where tenants feel valued and well taken care of.
**Bronze for Service to Landlords in the South East**
We're also proud recipients of the Bronze award for service to landlords in the South East. We understand the trust landlords place in us, and we are committed to delivering outstanding service, not only meeting but exceeding their expectations.
**Best In Postcode for DA12 for Sales and Lettings**
One of the most incredible honours of the evening was being named the "Best In Postcode" for DA12 for Sales and Lettings. This award signifies our local expertise, our deep-rooted connections within Gravesend, and our ability to navigate the property market seamlessly.
The ESTAS Awards, celebrating their 20th anniversary this year, are unique in their approach. They rely solely on customer review ratings, generated by clients who have experienced the full spectrum of our services during their property journey. The incredible results this year were distilled from over 300,000 customer review ratings, reflecting the very best in our industry.
The esteemed TV property presenter, Phil Spencer, who has been hosting The ESTAS since its inception in 2003, commended all the shortlisted agencies, emphasising the value of the ESTAS Standard of Excellence. According to Phil Spencer, the awards accurately reflect the quality of service delivered to our valued clients.
Ben Marley, Commercial Director at The ESTAS, shared his insights on the evolution of these awards, which have grown to become the benchmark for service excellence in the property industry. "Two million reviews and 20 years later, ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer, mortgage broker, or supplier can win in the property industry."
Gemma Scott-Davies, Lettings Manager at M&M Estate and Letting Agents, expressed our team's immense joy and pride in receiving these accolades. She said, "We are absolutely thrilled to be recognized in this year's ESTAS. It means so much to us as we know it's our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service, and this proves we are delivering what we promise."
We, at M&M Estate and Letting Agents, want to express our heartfelt gratitude to our clients, without whom these awards would not have been possible. It's your trust, support, and valuable feedback that drive us to continuously excel in delivering the highest standards of service.
Our commitment to your satisfaction and our dedication to the people and properties of Gravesend remain stronger than ever. These awards inspire us to set the bar even higher and continue to be your preferred choice in the property market.
Thank you for being a part of our journey, and we look forward to many more years of excellence in serving our community. Together, we build the future of Estate Agency in Gravesend.