How to change your managing agent.
Do not accept a poor service. If you’re not happy then do something about it as soon as possible. The sooner you set the ball rolling the sooner you can move on and relax and enjoy the money from your investment without worry and stress. Here's how ...
🏠 Thinking About Switching Letting Agents? Here’s What You Need to Know
Many landlords stay with underperforming letting agents simply because they believe they can’t switch—or they think it’ll be too much hassle. As a result, they continue to receive poor service year after year.
But changing agents is easier than you might think—and it can dramatically improve your rental experience.
🔄 Why Do Landlords Switch Agents?
We regularly speak to landlords who are ready to make the move. The most common reasons include:
• 📉 Feeling that the property isn’t being managed properly—often flagged by tenant complaints
• 📞 Poor communication—hard to reach anyone, no callbacks, or constant staff turnover
• 🕳️ Long void periods between tenancies
No matter the issue, the switching process should be smooth—for both you and your tenant. We’ve made it that way.
🪜 Here’s How to Switch Agents in 5 Simple Steps
✅ Step 1 – Check Your Terms of Business
📄 Your Terms of Business (separate from a tenancy agreement) outline how to end your contract and any notice period required.
👉 Don’t have a copy? Request one. If the agent can’t provide a signed copy, they may not have a valid agreement in place—which means you’re free to move on.
Some agents include wider tie-ins or charge exit fees if you switch during a tenancy. Not sure how to interpret your contract? We’re happy to review it and even help draft the termination notice.
🧭 Step 2 – Choose the Right New Agent
Before ending your current arrangement, find a reliable new agent. A good one will support you throughout the transition.
🔍 Ask:
• “How would you handle the issues I’m facing now?”
• “What makes your service different?”
• “Can you provide references from other landlords who switched?”
📢 Tip: Don’t change just because someone’s slightly cheaper. You’re trusting someone with your property—choose based on service, not just price.
We regularly take over from other agents and have a tried-and-tested process in place:
• 📨 Notify your tenants professionally and clearly
• 📁 Collect all documents and keys from the old agent
• 🛠️ Carry out a property inspection and compliance check
• 💰 Ensure the tenant’s deposit is safely transferred and re-registered
✍️ Step 3 – Give Notice
Once you're ready, give formal notice in writing as per your signed agreement. Request written confirmation that it’s been received.
📞 Step 4 – Talk to Your Tenant
Get up-to-date contact info and speak to your tenant directly.
👋 Let them know what’s happening, reassure them there’ll be no disruption, and answer any questions. Most tenants will be relieved—if you’re getting poor service, chances are they are too.
🤝 Step 5 – Instruct Your New Agent
Appoint your new agent as soon as possible to ensure a smooth handover.
💬 Tell them exactly why you’re leaving the previous agent, so they can tailor their service to your expectations.
✨ Don’t Settle for Less Than You Deserve
If this sounds like a move that would improve your experience as a landlord, don’t go it alone.
📲 Contact our office today—we’ll handle the process from start to finish and ensure it’s stress-free for both you and your tenants.
We’re here and ready to help.